钥匙丢失常见问答
Q: I lost the keys for my Master Lock padlock. Can I get replacement padlock keys?
You can securely store your combination or key number with us so that you never lose it. If you lose your key, the number can be used at a locksmith or a hardware store for a new one.
If you still have a physical key, you should be able to get it duplicated from a local hardware store or locksmith. If you don’t have a key to reference, then another option is knowing your key number to place a special order via a authorized distributor.
If both are not an option, then contacting a locksmith to open or remove your lock would be your resolution.
Q: I lost both keys to my Master Lock lock (non padlock). Now I'm unable to get some important items out of storage. What should I do?
If you recorded the key number, you may be able to get replacement keys from a hardware store or locksmith. If you didn't record the number, contact a locksmith to remove your lock.
Please note there will likely be a fee for this service.
问：我玛斯特锁锁具的钥匙丢了，而且我不知道钥匙编号。玛斯特锁可以给我补配钥匙吗？
不可以。如果没有钥匙编号，玛斯特锁就无法知道哪把钥匙可以打开您的锁具。没有可以打开所有玛斯特锁产品的万能钥匙。
问：能否订购一把可使用现有钥匙的玛斯特锁新锁？
Most lock models have an option to match an existing key when ordering new locks. With a wide variety of locks Master Lock offers, we recommend contacting a distributor or our call center for confirmation.
Q: My hardware store no longer provides key replacement. Can I order replacement keys directly from Master Lock?
We do not supply replacement keys directly to customers. Instead, you may try another hardware store in your area or contacting a locksmith to see if they can produce a replacement key.
问：我无法在五金店获取锁具的新钥匙。我应该怎么办？
请咨询当地的锁匠，看看他们是否可以补配替换钥匙。有时，并非每种型号的锁具都可以使用替换钥匙。如果是这种情况，您可能需要购买新锁。
问：我储物柜密码锁的前后都有锁孔，我能为其配一把钥匙吗？
您提到的这种密码锁通常在公司或学校使用，配有专用钥匙。如果您是该学校或机构的注册终端用户，可以额外购买最多12把钥匙。如要申请，请将准确的钥匙数量及任何有助于我们找到您的用户注册信息发送至aftersalesmle@master-lock.fr。
问：我们有装在储物柜上的密码锁，正面或者背面有一个锁孔。有没有可能为锁具配上钥匙？
您提到的这种密码锁通常在公司或学校使用，配有专用钥匙。
如果您是该机构的登记最终用户，可以额外购买最多12把钥匙。请致电+33 1 77 69 02 42联系我们的销售助理。请提供准确的钥匙数量及任何有助于我们找到您的用户记录的信息。