MASTER LOCK^® VAULT HOME SOFTWARE SUPPORT

只有当您想使用蓝牙智能设备开锁时才需要该应用程序。您可以在不使用应用程序的情况下，通过在锁具键盘上输入初始密码、临时代码或备份玛斯特密码来开锁。

玛斯特锁Safe Space蓝牙保险箱旨在配合根据蓝牙v4.0（或以上）规范设计且具备与智能蓝牙外设进行通信的功能的设备使用。目前支持iOS和Android平台。请参阅兼容设备。

您的访客可通过在锁的密码键盘上输入手动代码开锁，无需使用蓝牙设备。如要分配永不失效的次级密码访问权限：

1. 如果尚未登录，请打开玛斯特锁Vault Home应用，并轻触“LOCKS”（锁具）列表中相应的保险箱。
2. Touch ACCESS CODES in the middle of the App.
3. Scroll down to Secondary Codes and touch a SECONDARY CODE then follow the App instructions to add up to 5 secondary codes.

如要分配设有有效期的临时密码访问权：
1. 如果尚未登录，请打开玛斯特锁Vault Home应用，并轻触“LOCKS”（锁具）列表中相应的保险箱。
2. Touch ACCESS CODES in the middle of the App.
3. Touch the GET TEMPORARY CODE in the middle of the App.

To obtain the Activation Code for the Bluetooth 4400 or 4401 padlock, follow these steps:

1. 剪开包装正面、锁钩后面的两根塑料凸条，将锁从包装里取出。
2. 取出锁钩后面的折叠说明书。
3. 找到说明书左上角的激活码，并按照说明将其输入应用。

在正常使用情况下，玛斯特锁Safe Space便携式或壁挂式蓝牙保险箱的电池至少可使用2年。

To ensure a guest can no longer access a lock, the lock owner, should Revoke Guest Access.
1. Under LOCKS, touch the lock for which you wish to remove a guest.
2. Touch GUESTS in the middle of the App.
3. Touch the ... next to the name of the guest you wish to remove.
4. Touch the REVOKE ACCESS.

If the lock battery dies while the lock is closed, it can be unlocked using an external battery.

Master Lock utilizes Bluetooth Smart technology to facilitate wireless communication between locks and mobile devices. These locks and lock boxes are designed in a way that prevents the threat of Bluetooth hacking that exists with some other Bluetooth products. To provide leading-edge security, we employ robust, military-grade authentication and encryption mechanisms built upon proven, NIST recommended and FIPS approved algorithms to deter sniffing, replay and manipulation attempts that Bluetooth technology has been associated with. These mechanisms are regularly audited by independent security professionals.

If the lock is in Wake mode, push the top of the metal shackle firmly down into the lock body to ensure proper mechanical engagement. Then, press any button on the lock and it should light blue and unlock, resuming normal operation.

If the lock is in Wake + Tap mode, push the top of the metal shackle firmly down into the lock body to ensure proper mechanical engagement. Then, press any button on the lock and it should light blue, then App should display the unlock button, resuming normal operation.

如果您尝试用键盘输入方向型手动代码解锁，用力将金属锁钩压进锁体，保证机械正确啮合。然后，在键盘上输入手动代码。此时蓝灯亮起，可解锁并正常使用。

激活码在每个锁具或锁箱说明书的左上角。说明书包括在锁具或锁箱的包装内。

如果您丢失或找不到说明书了，请前往玛斯特锁经销商/零售商处咨询。
1. 将锁具交给玛斯特锁经销商或零售商。锁具不能挂在任何东西上。
2. 请经销商/零售商以您的名义联系玛斯特锁并提供刻在锁体背面且在应用程序中“About This Lock”（关于此锁具）下注明为“Device”（设备）的锁具/设备ID，以获取激活码。锁具/设备ID以字母“A”开头，后跟5个数字或字母。美国和加拿大经销商可致电1-800-308-9244。

请注意，尽管玛斯特锁对此服务不收取费用，但某些经销商或零售商可能会收取一定费用。

您的访客可通过在锁具的密码键盘上输入手动代码开锁，无需使用蓝牙设备。

4401系列的电池在正常使用的情况下，触摸解锁模式为5年，滑动解锁模式为2年。

确保您的手机电量充足。在手机的设置中，确保蓝牙已启用。如果您无法打开蓝牙，请尝试重新启动手机，并重新启动应用程序。

如果手机电量耗尽，您可通过在锁具键盘上输入初始密码、目前的临时代码或备份玛斯特密码来开锁。

Master Lock utilizes Bluetooth Smart technology to facilitate wireless communication between locks and mobile devices. These locks and lock boxes are designed in a way that prevents the threat of Bluetooth hacking that exists with some other Bluetooth products. To provide leading-edge security, we employ robust, military-grade authentication and encryption mechanisms built upon proven, NIST recommended and FIPS approved algorithms to deter sniffing, replay and manipulation attempts that Bluetooth technology has been associated with. These mechanisms are regularly audited by independent security professionals.

Make sure no external debris can be seen in the shackle locking mechanism or shackle opening. Clear away any debris as necessary.

Ensure the shackle is fully inserted into the lock body in the closed position. Try re-opening your lock with your mobile app or numeric code. If the green light is given, do not pull up on the shackle as you'll want the lock to reengage and lock itself. After the green light and clicking noise has ceased, the padlock should now be locked and able to open and close as normal.

Master Lock Bluetooth Lock Boxes have been designed for ease of use and security. When opening with Bluetooth credentials through the Master Lock Vault Home App, no pin code or key card is needed. Primary and secondary codes are only used as an alternative form of entry.

The Master Lock Vault Home is best for users with 10 locks or less. The Master Lock Vault Enterprise program has been designed for businesses and organizations that use more than 10 locks and Master Lock suggested upgrading to the Enterprise system to maximize the experience when using higher numbers of locks.

如果保险箱的门销抵住了锁定机构而未闭合则会出现这种情况。锁具会认为其已完全闭合。

1. 按下密码键盘上的任意键，看到绿灯亮起后，再把锁关上，上锁成功后蓝灯会亮起。
2. 如果使用密码打开保险箱，请输入提供的钥匙密码，当锁上的绿灯亮起时，关上锁，上锁成功后蓝灯会亮起。

The Master Lock Vault home is best for users with 10 locks or less. The Master Lock Vault Enterprise program has been designed for businesses and organizations that use more than 10 locks and Master Lock suggested upgrading to the Enterprise system to maximize the experience when using higher numbers of locks.

A Master Lock Vault Home account ensures user credentials are securely deployed and provides enhanced functionality and convenience to the Master Lock Vault Home app.

您还与朋友、家人或同事分享锁具访问权。
提供蓝牙访问：
1. To enable your guests to access your lock box, open the Master Lock Vault Home App.
2. 在锁具列表中选择需要提供客人访问权的锁具。
3. Touch GUESTS in the middle of the App.
4. Select the + in the top right corner.
5. Select the appropriate option to choose an existing guest or add a new guest.
6. 根据提示输入客人的联系信息，然后轻触“CONTINUE”（继续）
7. Select your guest's schedule and rights.
8. 轻触“SEND INVITATION”（发送邀请）
9. 邀请发送成功后，您将收到确认邮件。
10. Once your guest opens the link in their invitation, they will be prompted to either log into their Master Lock Vault Home account or create a new account.

确保您的手机电量充足。在手机的设置中，确保蓝牙已启用。如果您无法打开蓝牙，请尝试重新启动手机，并重新启动应用程序。

The 4400 series is not designed to withstand outdoor environments.

A Master Lock Vault account ensures user credentials are securely deployed and provides enhanced functionality and convenience to the Master Lock Vault Home app.

玛斯特锁Safe Space蓝牙保险箱可经受室外的恶劣环境。

当玛斯特锁SafeSpace便携式或壁挂式蓝牙保险箱电量较低时，您将通过三种方式获得提示：电子邮件通知、应用警报和保险箱上的黄灯。

如要更换电池：
1. 打开保险箱。
2. 使用一字螺丝刀，打开保险箱门后侧的电池盒盖。
3. 取出电池并换上新的CR123A电池。请确保按照电池盒盖上的标注正确摆放正负极。
4. 装上新电池后，关上电池盒盖并拧紧螺丝。

如果键盘上的水气结冰导致按键失灵，我们建议您把它放在手中片刻捂热，冰融化后键盘即可正常使用。

在锁具包装里随附的说明书中找到锁具的激活码：

1. 剪开包装正面、锁钩后面的两根塑料凸条，将锁从包装里取出。
2. 取出锁钩后面的折叠说明书。
   
3. 找到说明书左上角的激活码，并按照说明将其输入应用。
   

如果在保险箱关闭的情况下电量耗尽，则可使用外部电池将其解锁。

1. If battery dies in locked position, locate battery jump contacts on the bottom of the lock box. (show illustration)
2. 将新的9伏电池置于保险箱下，正极(+)和负极(-)端子顶在跨接触点上。
3. 将电池固定到位后，将经过授权的移动设备置于保险箱的连接范围内，按下保险箱密码键盘上的任意按钮。如果锁具未解锁，请在保险箱密码键盘上输入初始访问密码。
4. 保险箱打开后，装上新的CR123A电池。

请注意，装上新电池且保险箱和应用彼此通信之后，应用中的低电量图标将消失。然而，锁具上的黄色LED灯需要2至72小时才会熄灭。

如要获得更多帮助，请点击下方链接观看视频：如何更换电池

The 4401 series is designed for outdoor use. It features a full 2-piece injection molded body cover, elastomer shackle seals and weather protected internal components.

下载应用程序

There are two Master Lock Vault Apps, Home version and Enterprise version, please make sure you download the correct version.



可兼容设备

智能蓝牙挂锁设计用于符合蓝牙v4.0（或以上）规范的设备，具备与智能蓝牙外设进行通信的功能。目前支持iOS和Android平台。

iOS版本：10或更高版本。设备：6或更高版本。
Android版本：5或更高版本。设备：各种类型。
网络管理：Chrome、Safari、Firefox、Internet Explorer (Edge)。

您可在手机设置中更改设备的操作系统版本。

To prevent battery theft or tampering, the battery drawer on the 4400 series and the battery door on the 4401 series can only be opened with the lock in the unlocked position. The drawer on the 4400 series can only be extended part way with the lock in the locked position, to allow for an external battery to access the jump contact.

4400系列的电池在正常使用的情况下，触摸解锁模式至少为2年，滑动解锁模式至少为4个月。

玛斯特锁SafeSpace便携式蓝牙保险箱的锁钩可通过使用蓝牙凭证或在密码键盘上输入数字密码打开。

如要使用蓝牙凭证打开：
1. Make sure that the user has followed the instructions for "How to Register and Add Your Lock"; or has been granted shackle access by the owner and has accepted an invitation to access a lock box.
2. Make sure that your Master Lock Home App is open and the user is logged in to the App.
3. 按下保险箱密码键盘上的任何按钮，激活锁具。
4. Touch UNLOCK SHACKLE.
5. 当保险箱绿灯亮起时，直接向上拉出锁钩，并在5秒内拆下锁钩。

如要使用传统密码手动打开：
保险箱锁钩可使用初始密码打开，初始密码可在应用程序中和说明书的右上角找到。
1. 同时按下清除按钮以及初始密码的第一位数字。
2. 松开清除按钮和初始密码的第一位数字，然后输入初始密码的其他数字。
3. 当保险箱绿灯亮起时，直接向上拉出锁钩，并在5秒内拆下锁钩。

玛斯特锁Safe Space蓝牙保险箱的设计可保障用户通过智能手机蓝牙凭证或在密码键盘上输入传统手动密码而获得访问权限。
1. 用户登录玛斯特锁eLocks应用，遵照指示“添加访客”，之后邀请将被送出。
2. 打开邀请中的链接。
3. 遵照提示，登录现有玛斯特锁Vault账户或创建一个新账户。
4. 邀请人将收到电子邮件确认，表明您已接受邀请。
5. 您可在应用和其玛斯特锁Vault账户中的“LOCKS SHARED WITH YOU”（与您共享的锁具）下，查看新的锁具。

4401系列配有一块安装好的CR2锂电池。

玛斯特锁SafeSpace便携式和壁挂式蓝牙保险箱可使用蓝牙凭证或在键盘上输入数字密码开锁。

如要使用蓝牙凭证打开：
1. 请确保用户按照“How to Register and Add Your Lock”（如何注册并添加锁具）的说明操作，或已接受锁具用户的邀请。
2. 请确保打开玛斯特锁eLocks应用且用户登录应用。
3. 按下保险箱密码键盘上的任何按钮，激活锁具。
4. 当锁具绿灯亮起时，在5秒内开锁。

如要使用传统密码开锁：
保险箱可使用初始密码、次级密码或临时密码打开，所有密码均可在应用中找到，或由应用提供。

1. 在保险箱的密码键盘上输入密码。
2. 当密码键盘上绿灯亮起时，通过拉门的拉袢打开保险箱。

在锁具包装里随附的说明书中找到锁具的激活码：
1. 在包装背面，找到标注有“OPEN HERE”（在此打开）的部分，沿着虚线剪开，获取标签后隔间中的说明书。
2. 打开隔间门，取出折叠的说明书。
3. 在说明书左上角的灰色盒子中找到激活码，并按照指示将激活码输入应用中。

如果手机电池电量耗尽，可以在锁具键盘上输入主密码、当前的临时密码或备份主密码来解锁锁具或锁盒。

该应用程序可在苹果应用商店和Google Play商店下载。点击下方或在应用商店中搜索“Master Lock Vault Home”。玛斯特锁Vault应用程序分为两个版本，请确保下载Home版本。

安装新电池后，应用程序与锁之间会进行通信，因此应用程序中不会再显示低电量图标。但是，室内挂锁(4400)上的黄色LED灯需要2至24小时后才会熄灭，室外挂锁(4401)上的黄色LED灯需要2至72小时后才会熄灭。

After installing a new battery, the low battery icon will no longer display in the app, after the app and the lock communicate with each other. However, it will take between 2 to 24 hours for the yellow LED to stop displaying on the lock or lock box itself.

玛斯特锁Safe Space蓝牙保险箱安装有一块C123A锂电池。

玛斯特锁Safe Space蓝牙保险箱提供一(1)年有限保修。访问masterlock.com了解完整的保修详情。

玛斯特锁Safe Space便携式蓝牙保险箱锁钩直径为.394英寸，提供1.8英寸垂直间隙和1.40英寸水平间隙。

The app is available in the Apple App Store and the Google Play Store. Click below or search for 'Master Lock Vault eLocks' in the app stores.

4400系列配有一块安装好的CR2450锂离子纽扣电池。

The 4401 series DLH model shackle is .36 inches in diameter and offers 2 inch vertical clearance and 7/8 inch horizontal clearance.

The 4400 series shackle is .281 inches in diameter and offers 7/8 inch vertical clearance and 13/16 inches horizontal clearance.