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挂锁支持

玛斯特锁Vault Home

玛斯特锁Vault Home系统是供个人使用的平台——通常少于10个锁具。本节的支持信息针对玛斯特锁Vault Home应用程序和网络界面(由橙色/白色应用标识)。

常见问题

    Can I unlock the padlock without the app?

    Category: Bluetooth Padlocks for Personal Use

    答:

    只有当您想使用蓝牙智能设备开锁时才需要该应用程序。您可以在不使用应用程序的情况下,通过在锁具键盘上输入初始密码、临时代码或备份玛斯特密码来开锁。

    What phones are compatible with Master Lock Bluetooth lock boxes?

    Category: Bluetooth Lock Boxes for Personal Use

    答:

    玛斯特锁Safe Space蓝牙保险箱旨在配合根据蓝牙v4.0(或以上)规范设计且具备与智能蓝牙外设进行通信的功能的设备使用。目前支持iOS和Android平台。请参阅兼容设备。

    如何获取蓝牙4400或4401挂锁的激活码?

    Category: Bluetooth Padlocks for Personal Use

    答:

    To obtain the Activation Code for the Bluetooth 4400 or 4401 padlock, follow these steps:

    1. 剪开包装正面、锁钩后面的两根塑料凸条,将锁从包装里取出。
    2. 取出锁钩后面的折叠说明书。
    3. 找到说明书左上角的激活码,并按照说明将其输入应用。

    如果锁的电池失效了怎么办?

    Category: Bluetooth Padlocks for Personal Use

    答:

    If the lock battery dies while the lock is closed, it can be unlocked using an external battery.

    我的4401户外锁具亮了绿灯,但仍然无法开锁。应该怎么办?

    Category: Bluetooth Padlocks for Personal Use

    答:

    If the lock is in Wake mode, push the top of the metal shackle firmly down into the lock body to ensure proper mechanical engagement. Then, press any button on the lock and it should light blue and unlock, resuming normal operation.

    If the lock is in Wake + Tap mode, push the top of the metal shackle firmly down into the lock body to ensure proper mechanical engagement. Then, press any button on the lock and it should light blue, then App should display the unlock button, resuming normal operation.

    如果您尝试用键盘输入方向型手动代码解锁,用力将金属锁钩压进锁体,保证机械正确啮合。然后,在键盘上输入手动代码。此时蓝灯亮起,可解锁并正常使用。

    What if my Guest does not have a Bluetooth enabled device?

    Category: Bluetooth Padlocks for Personal Use

    答:

    您的访客可通过在锁具的密码键盘上输入手动代码开锁,无需使用蓝牙设备。

    4401系列的电池能使用多久?

    Category: Bluetooth Padlocks for Personal Use

    答:

    4401系列的电池在正常使用的情况下,触摸解锁模式为5年,滑动解锁模式为2年。

    Is it possible to update the firmware on the lock or lock box?

    Category: Bluetooth Padlocks for Personal Use

    答: 可以,当您的锁发布了固件更新时,您可以进行更新。每当有更新发布时,应用程序会向您推送通知。您也可以进入“About This Lock”页面的锁具设置菜单,手动检查固件更新。

    How do I revoke access to a Guest?

    Category: Bluetooth Padlocks for Personal Use

    答: 参阅取消访客访问权

    Are these locks or lock boxes susceptible to Bluetooth hacking?

    Category: Bluetooth Padlocks for Personal Use

    答:

    Master Lock utilizes Bluetooth Smart technology to facilitate wireless communication between locks and mobile devices. These locks and lock boxes are designed in a way that prevents the threat of Bluetooth hacking that exists with some other Bluetooth products. To provide leading-edge security, we employ robust, military-grade authentication and encryption mechanisms built upon proven, NIST recommended and FIPS approved algorithms to deter sniffing, replay and manipulation attempts that Bluetooth technology has been associated with. These mechanisms are regularly audited by independent security professionals.

    My Master Lock Bluetooth padlock will not relock. What should I do?

    Category: Support for Bluetooth Padlocks

    答:

    Make sure no external debris can be seen in the shackle locking mechanism or shackle opening. Clear away any debris as necessary.

    Ensure the shackle is fully inserted into the lock body in the closed position. Try re-opening your lock with your mobile app or numeric code. If the green light is given, do not pull up on the shackle as you'll want the lock to reengage and lock itself. After the green light and clicking noise has ceased, the padlock should now be locked and able to open and close as normal.

    How many locks can I add to my Master Lock Vault Home account?

    Category: Bluetooth Padlocks for Personal Use

    答:

    The Master Lock Vault Home is best for users with 10 locks or less. The Master Lock Vault Enterprise program has been designed for businesses and organizations that use more than 10 locks and Master Lock suggested upgrading to the Enterprise system to maximize the experience when using higher numbers of locks.

    Why do I need a Master Lock Vault account to register my lock?

    Category: Bluetooth Padlocks for Personal Use

    答:

    A Master Lock Vault Home account ensures user credentials are securely deployed and provides enhanced functionality and convenience to the Master Lock Vault Home app.

    What if my phone's Bluetooth isn't working?

    Category: Bluetooth Padlocks for Personal Use

    答:

    确保您的手机电量充足。在手机的设置中,确保蓝牙已启用。如果您无法打开蓝牙,请尝试重新启动手机,并重新启动应用程序。

    Can the 4400 series be used outdoors?

    Category: Bluetooth Padlocks for Personal Use

    答:

    The 4400 series is not designed to withstand outdoor environments.

    锁具和锁盒兼容哪些手机?

    Category: Bluetooth Padlocks for Personal Use

    答: 蓝牙挂锁和蓝牙安全空间锁盒设计用于符合蓝牙v4.0(或以上)规范的设备,具备与智能蓝牙外设进行通信的功能。目前支持iOS和Android平台。请参阅兼容设备

    我的4401DLH户外锁具上的按键结冰失灵了,应该怎么办?

    Category: Bluetooth Padlocks for Personal Use

    答:

    如果键盘上的水气结冰导致按键失灵,我们建议您把它放在手中片刻捂热,冰融化后键盘即可正常使用。

    如何在包装中找到激活码?

    Category: Bluetooth Padlocks for Personal Use

    答:

    在锁具包装里随附的说明书中找到锁具的激活码:

    1. 剪开包装正面、锁钩后面的两根塑料凸条,将锁从包装里取出。
    2. 取出锁钩后面的折叠说明书。
      打开图标
    3. 找到说明书左上角的激活码,并按照说明将其输入应用。
      激活码图标

    Can the 4401 series be used outdoors?

    Category: Bluetooth Padlocks for Personal Use

    答:

    The 4401 series is designed for outdoor use. It features a full 2-piece injection molded body cover, elastomer shackle seals and weather protected internal components.

    Why can't I open the battery drawer/door to replace the battery?

    Category: Bluetooth Padlocks for Personal Use

    答:

    To prevent battery theft or tampering, the battery drawer on the 4400 series and the battery door on the 4401 series can only be opened with the lock in the unlocked position. The drawer on the 4400 series can only be extended part way with the lock in the locked position, to allow for an external battery to access the jump contact.

    4400系列的电池能使用多久?

    Category: Bluetooth Padlocks for Personal Use

    答:

    4400系列的电池在正常使用的情况下,触摸解锁模式至少为2年,滑动解锁模式至少为4个月。

    What is the Product Warranty for the Master Lock Bluetooth padlocks and Bluetooth Safe Space lock boxes?

    Category: Bluetooth Padlocks for Personal Use

    答: The Master Lock Bluetooth padlocks and Bluetooth Safe Space lock boxes have a Limited One (1) Year Warranty. Visit masterlock.com for complete warranty details.

    What battery does the 4401 series use?

    Category: Bluetooth Padlocks for Personal Use

    答:

    4401系列配有一块安装好的CR2锂电池。

    应用下载/设备兼容性

    Category: Bluetooth Padlocks for Personal Use

    答:

    下载应用程序

    There are two Master Lock Vault Apps, Home version and Enterprise version, please make sure you download the correct version.

    在苹果应用商店下载 Google Play上的安卓应用

    可兼容设备

    智能蓝牙挂锁设计用于符合蓝牙v4.0(或以上)规范的设备,具备与智能蓝牙外设进行通信的功能。目前支持iOS和Android平台。

    iOS版本:10或更高版本。设备:6或更高版本。
    Android版本:5或更高版本。设备:各种类型。
    网络管理:Chrome、Safari、Firefox、Internet Explorer (Edge)。

    您可在手机设置中更改设备的操作系统版本。

    如果手机电池没电了怎么办?

    Category: Bluetooth Padlocks for Personal Use

    答:

    如果手机电池电量耗尽,可以在锁具键盘上输入主密码、当前的临时密码或备份主密码来解锁锁具或锁盒。

    I replaced the battery in my lock. Why does the app still show the low battery icon?

    Category: Bluetooth Padlocks for Personal Use

    答:

    安装新电池后,应用程序与锁之间会进行通信,因此应用程序中不会再显示低电量图标。但是,室内挂锁(4400)上的黄色LED灯需要2至24小时后才会熄灭,室外挂锁(4401)上的黄色LED灯需要2至72小时后才会熄灭。

    Are these locks or lock boxes susceptible to Bluetooth “hacking”?

    Category: Bluetooth Padlocks for Personal Use

    答:

    Master Lock utilizes Bluetooth Smart technology to facilitate wireless communication between locks and mobile devices. These locks and lock boxes are designed in a way that prevents the threat of Bluetooth hacking that exists with some other Bluetooth products. To provide leading-edge security, we employ robust, military-grade authentication and encryption mechanisms built upon proven, NIST recommended and FIPS approved algorithms to deter sniffing, replay and manipulation attempts that Bluetooth technology has been associated with. These mechanisms are regularly audited by independent security professionals.

    Why do I need a Master Lock Vault account to register my lock or lock box?

    Category: Bluetooth Padlocks for Personal Use

    答: Master Lock Vault帐户可确保用户登录凭据的安全,并为Master Lock Vault eLocks应用程序提供更多功能和便利。

    应用程序在哪里?

    Category: Bluetooth Padlocks for Personal Use

    答:

    The app is available in the Apple App Store and the Google Play Store. Click below or search for 'Master Lock Vault eLocks' in the app stores.


    在苹果应用商店下载 Google Play上的安卓应用

    What battery does the 4400 series use?

    Category: Bluetooth Padlocks for Personal Use

    答:

    4400系列配有一块安装好的CR2450锂离子纽扣电池。

    I replaced the battery in my lock or lock box. Why does the lock LED still light yellow?

    Category: Bluetooth Padlocks for Personal Use

    答: After installing a new battery, the low battery icon will no longer display in the app, after the app and the lock communicate with each other. However, it will take between 2 to 24 hours for the yellow LED to stop displaying on the lock or lock box itself.

    What is the size and clearance of the 4401 series shackle?

    Category: Bluetooth Padlocks for Personal Use

    答:

    The 4401 series DLH model shackle is .36 inches in diameter and offers 2 inch vertical clearance and 7/8 inch horizontal clearance.

    What is the size and clearance of the 4400 series shackle?

    Category: Bluetooth Padlocks for Personal Use

    答:

    The 4400 series shackle is .281 inches in diameter and offers 7/8 inch vertical clearance and 13/16 inches horizontal clearance.