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保险箱产品支持

玛斯特锁Vault Home

玛斯特锁Vault Home系统是供个人使用的平台——通常少于10个锁具。本节的支持信息针对玛斯特锁Vault Home应用程序和网络界面(由橙色/白色应用标识)。

常见问题

    What phones are compatible with Master Lock Bluetooth lock boxes?

    Category: Bluetooth Lock Boxes for Personal Use

    答:

    玛斯特锁Safe Space蓝牙保险箱旨在配合根据蓝牙v4.0(或以上)规范设计且具备与智能蓝牙外设进行通信的功能的设备使用。目前支持iOS和Android平台。请参阅兼容设备。

    What if my Guest does not have a Bluetooth enabled device to utilize the lock box?

    Category: Bluetooth Lock Boxes for Personal Use

    答:

    您的访客可通过在锁的密码键盘上输入手动代码开锁,无需使用蓝牙设备。如要分配永不失效的次级密码访问权限:

    1. 如果尚未登录,请打开玛斯特锁Vault Home应用,并轻触“LOCKS”(锁具)列表中相应的保险箱。
    2. Touch ACCESS CODES in the middle of the App.
    3. Scroll down to Secondary Codes and touch a SECONDARY CODE then follow the App instructions to add up to 5 secondary codes.

    如要分配设有有效期的临时密码访问权:
    1. 如果尚未登录,请打开玛斯特锁Vault Home应用,并轻触“LOCKS”(锁具)列表中相应的保险箱。
    2. Touch ACCESS CODES in the middle of the App.
    3. Touch the GET TEMPORARY CODE in the middle of the App.

    How long will the batteries last on my Master Lock Safe Space Portable or Wall-Mount Bluetooth Lock Box?

    Category: Bluetooth Lock Boxes for Personal Use

    答:

    在正常使用情况下,玛斯特锁Safe Space便携式或壁挂式蓝牙保险箱的电池至少可使用2年。

    How do I revoke my lock box's access to a guest?

    Category: Bluetooth Lock Boxes for Personal Use

    答:

    To ensure a guest can no longer access a lock, the lock owner, should Revoke Guest Access.
    1. Under LOCKS, touch the lock for which you wish to remove a guest.
    2. Touch GUESTS in the middle of the App.
    3. Touch the ... next to the name of the guest you wish to remove.
    4. Touch the REVOKE ACCESS.

    Are these locks or lock boxes susceptible to Bluetooth hacking?

    Category: Bluetooth Lock Boxes for Personal Use

    答:

    Master Lock utilizes Bluetooth Smart technology to facilitate wireless communication between locks and mobile devices. These locks and lock boxes are designed in a way that prevents the threat of Bluetooth hacking that exists with some other Bluetooth products. To provide leading-edge security, we employ robust, military-grade authentication and encryption mechanisms built upon proven, NIST recommended and FIPS approved algorithms to deter sniffing, replay and manipulation attempts that Bluetooth technology has been associated with. These mechanisms are regularly audited by independent security professionals.

    How do I obtain an Activation Code for my Bluetooth Smart 5440 or 54401 lock box?

    Category: Bluetooth Lock Boxes for Personal Use

    答:

    激活码在每个锁具或锁箱说明书的左上角。说明书包括在锁具或锁箱的包装内。

    如果您丢失或找不到说明书了,请前往玛斯特锁经销商/零售商处咨询。
    1. 将锁具交给玛斯特锁经销商或零售商。锁具不能挂在任何东西上。
    2. 请经销商/零售商以您的名义联系玛斯特锁并提供刻在锁体背面且在应用程序中“About This Lock”(关于此锁具)下注明为“Device”(设备)的锁具/设备ID,以获取激活码。锁具/设备ID以字母“A”开头,后跟5个数字或字母。美国和加拿大经销商可致电1-800-308-9244。

    请注意,尽管玛斯特锁对此服务不收取费用,但某些经销商或零售商可能会收取一定费用。

    What if my phone's Bluetooth isn't working to access my lock box?

    Category: Bluetooth Lock Boxes for Personal Use

    答:

    确保您的手机电量充足。在手机的设置中,确保蓝牙已启用。如果您无法打开蓝牙,请尝试重新启动手机,并重新启动应用程序。

    What if my phone battery dies? How can I access my Bluetooth Lock Box?

    Category: Bluetooth Lock Boxes for Personal Use

    答:

    如果手机电量耗尽,您可通过在锁具键盘上输入初始密码、目前的临时代码或备份玛斯特密码来开锁。

    Do I need a pin or key card to access my lock box?

    Category: Bluetooth Lock Boxes for Personal Use

    答:

    Master Lock Bluetooth Lock Boxes have been designed for ease of use and security. When opening with Bluetooth credentials through the Master Lock Vault Home App, no pin code or key card is needed. Primary and secondary codes are only used as an alternative form of entry.

    Master Lock Safe Space Bluetooth Lock Box will not re-lock. What should I do?

    Category: Bluetooth Lock Boxes for Personal Use

    答:

    如果保险箱的门销抵住了锁定机构而未闭合则会出现这种情况。锁具会认为其已完全闭合。

    1. 按下密码键盘上的任意键,看到绿灯亮起后,再把锁关上,上锁成功后蓝灯会亮起。
    2. 如果使用密码打开保险箱,请输入提供的钥匙密码,当锁上的绿灯亮起时,关上锁,上锁成功后蓝灯会亮起。

    How many lock boxes can I add to my account?

    Category: Bluetooth Lock Boxes for Personal Use

    答:

    The Master Lock Vault home is best for users with 10 locks or less. The Master Lock Vault Enterprise program has been designed for businesses and organizations that use more than 10 locks and Master Lock suggested upgrading to the Enterprise system to maximize the experience when using higher numbers of locks.

    How do I add a guest to my Master Lock Safe Space Portable and Wall-Mount BLE Lock Boxes?

    Category: Bluetooth Lock Boxes for Personal Use

    答:

    您还与朋友、家人或同事分享锁具访问权。
    提供蓝牙访问:
    1. To enable your guests to access your lock box, open the Master Lock Vault Home App.
    2. 在锁具列表中选择需要提供客人访问权的锁具。
    3. Touch GUESTS in the middle of the App.
    4. Select the + in the top right corner.
    5. Select the appropriate option to choose an existing guest or add a new guest.
    6. 根据提示输入客人的联系信息,然后轻触“CONTINUE”(继续)
    7. Select your guest's schedule and rights.
    8. 轻触“SEND INVITATION”(发送邀请)
    9. 邀请发送成功后,您将收到确认邮件。
    10. Once your guest opens the link in their invitation, they will be prompted to either log into their Master Lock Vault Home account or create a new account.

    锁具和锁盒兼容哪些手机?

    Category: Bluetooth Padlocks for Personal Use

    答: 蓝牙挂锁和蓝牙安全空间锁盒设计用于符合蓝牙v4.0(或以上)规范的设备,具备与智能蓝牙外设进行通信的功能。目前支持iOS和Android平台。请参阅兼容设备

    Why do I need a Master Lock Vault account to register my lock box?

    Category: Bluetooth Lock Boxes for Personal Use

    答:

    A Master Lock Vault account ensures user credentials are securely deployed and provides enhanced functionality and convenience to the Master Lock Vault Home app.

    Can the Master Lock Safe Space Portable and Wall-Mount Bluetooth Lock Boxes be used outdoors?

    Category: Bluetooth Lock Boxes for Personal Use

    答:

    玛斯特锁Safe Space蓝牙保险箱可经受室外的恶劣环境。

    The clear button on my Master Lock SafeSpace Portable or Wall-Mount Bluetooth Lock Box is now yellow instead of blue or green. What is causing this?

    Category: Bluetooth Lock Boxes for Personal Use

    答:

    当玛斯特锁SafeSpace便携式或壁挂式蓝牙保险箱电量较低时,您将通过三种方式获得提示:电子邮件通知、应用警报和保险箱上的黄灯。

    如要更换电池:
    1. 打开保险箱。
    2. 使用一字螺丝刀,打开保险箱门后侧的电池盒盖。
    3. 取出电池并换上新的CR123A电池。请确保按照电池盒盖上的标注正确摆放正负极。
    4. 装上新电池后,关上电池盒盖并拧紧螺丝。

    What if my Master Lock Safe Space Portable or Wall-Mount Bluetooth Lock Box battery dies?

    Category: Bluetooth Lock Boxes for Personal Use

    答:

    如果在保险箱关闭的情况下电量耗尽,则可使用外部电池将其解锁。

    1. If battery dies in locked position, locate battery jump contacts on the bottom of the lock box. (show illustration)
    2. 将新的9伏电池置于保险箱下,正极(+)和负极(-)端子顶在跨接触点上。
    3. 将电池固定到位后,将经过授权的移动设备置于保险箱的连接范围内,按下保险箱密码键盘上的任意按钮。如果锁具未解锁,请在保险箱密码键盘上输入初始访问密码。
    4. 保险箱打开后,装上新的CR123A电池。

    请注意,装上新电池且保险箱和应用彼此通信之后,应用中的低电量图标将消失。然而,锁具上的黄色LED灯需要2至72小时才会熄灭。

    如要获得更多帮助,请点击下方链接观看视频:如何更换电池

    应用下载/设备兼容性

    Category: Bluetooth Lock Boxes for Personal Use

    答:

    下载应用程序

    There are two Master Lock Vault Apps, Home version and Enterprise version, please make sure you download the correct version.

    在苹果应用商店下载 Google Play上的安卓应用

    可兼容设备

    智能蓝牙挂锁设计用于符合蓝牙v4.0(或以上)规范的设备,具备与智能蓝牙外设进行通信的功能。目前支持iOS和Android平台。

    iOS版本:10或更高版本。设备:6或更高版本。
    Android版本:5或更高版本。设备:各种类型。
    网络管理:Chrome、Safari、Firefox、Internet Explorer (Edge)。

    您可在手机设置中更改设备的操作系统版本。

    What is the Product Warranty for the Master Lock Bluetooth padlocks and Bluetooth Safe Space lock boxes?

    Category: Bluetooth Padlocks for Personal Use

    答: The Master Lock Bluetooth padlocks and Bluetooth Safe Space lock boxes have a Limited One (1) Year Warranty. Visit masterlock.com for complete warranty details.

    How do I remove the shackle from the portable lock box?

    Category: Bluetooth Lock Boxes for Personal Use

    答:

    玛斯特锁SafeSpace便携式蓝牙保险箱的锁钩可通过使用蓝牙凭证或在密码键盘上输入数字密码打开。

    如要使用蓝牙凭证打开:
    1. Make sure that the user has followed the instructions for "How to Register and Add Your Lock"; or has been granted shackle access by the owner and has accepted an invitation to access a lock box.
    2. Make sure that your Master Lock Home App is open and the user is logged in to the App.
    3. 按下保险箱密码键盘上的任何按钮,激活锁具。
    4. Touch UNLOCK SHACKLE.
    5. 当保险箱绿灯亮起时,直接向上拉出锁钩,并在5秒内拆下锁钩。

    如要使用传统密码手动打开:
    保险箱锁钩可使用初始密码打开,初始密码可在应用程序中和说明书的右上角找到。
    1. 同时按下清除按钮以及初始密码的第一位数字。
    2. 松开清除按钮和初始密码的第一位数字,然后输入初始密码的其他数字。
    3. 当保险箱绿灯亮起时,直接向上拉出锁钩,并在5秒内拆下锁钩。

    How do I accept an invitation to access a Master Lock Safe Space Portable or Wall-Mount Bluetooth Lock Box?

    Category: Bluetooth Lock Boxes for Personal Use

    答:

    玛斯特锁Safe Space蓝牙保险箱的设计可保障用户通过智能手机蓝牙凭证或在密码键盘上输入传统手动密码而获得访问权限。
    1. 用户登录玛斯特锁eLocks应用,遵照指示“添加访客”,之后邀请将被送出。
    2. 打开邀请中的链接。
    3. 遵照提示,登录现有玛斯特锁Vault账户或创建一个新账户。
    4. 邀请人将收到电子邮件确认,表明您已接受邀请。
    5. 您可在应用和其玛斯特锁Vault账户中的“LOCKS SHARED WITH YOU”(与您共享的锁具)下,查看新的锁具。

    How do I open the Master Lock Safe Space Portable and Wall-Mount Bluetooth Lock Boxes key compartment?

    Category: Bluetooth Lock Boxes for Personal Use

    答:

    玛斯特锁SafeSpace便携式和壁挂式蓝牙保险箱可使用蓝牙凭证或在键盘上输入数字密码开锁。

    如要使用蓝牙凭证打开:
    1. 请确保用户按照“How to Register and Add Your Lock”(如何注册并添加锁具)的说明操作,或已接受锁具用户的邀请。
    2. 请确保打开玛斯特锁eLocks应用且用户登录应用。
    3. 按下保险箱密码键盘上的任何按钮,激活锁具。
    4. 当锁具绿灯亮起时,在5秒内开锁。

    如要使用传统密码开锁:
    保险箱可使用初始密码、次级密码或临时密码打开,所有密码均可在应用中找到,或由应用提供。

    1. 在保险箱的密码键盘上输入密码。
    2. 当密码键盘上绿灯亮起时,通过拉门的拉袢打开保险箱。

    How do I find the Activation Code in the lock box packaging?

    Category: Bluetooth Lock Boxes for Personal Use

    答:

    在锁具包装里随附的说明书中找到锁具的激活码:
    1. 在包装背面,找到标注有“OPEN HERE”(在此打开)的部分,沿着虚线剪开,获取标签后隔间中的说明书。
    2. 打开隔间门,取出折叠的说明书。
    3. 在说明书左上角的灰色盒子中找到激活码,并按照指示将激活码输入应用中。

    Where can I find the Master Lock Vault Home app?

    Category: Bluetooth Lock Boxes for Personal Use

    答:

    该应用程序可在苹果应用商店和Google Play商店下载。点击下方或在应用商店中搜索“Master Lock Vault Home”。玛斯特锁Vault应用程序分为两个版本,请确保下载Home版本。


    在苹果应用商店下载 Google Play上的安卓应用

    I replaced the battery in my lock or lock box. Why does the lock LED still light yellow?

    Category: Bluetooth Lock Boxes for Personal Use

    答:

    After installing a new battery, the low battery icon will no longer display in the app, after the app and the lock communicate with each other. However, it will take between 2 to 24 hours for the yellow LED to stop displaying on the lock or lock box itself.

    What batteries do the Master Lock Safe Space Portable and Wall-Mount Bluetooth Lock Boxes use?

    Category: Bluetooth Lock Boxes for Personal Use

    答:

    玛斯特锁Safe Space蓝牙保险箱安装有一块C123A锂电池。

    What is the size and clearance of the Master Lock Safe Space Portable Bluetooth Lock Box shackle?

    Category: Bluetooth Lock Boxes for Personal Use

    答:

    玛斯特锁Safe Space便携式蓝牙保险箱锁钩直径为.394英寸,提供1.8英寸垂直间隙和1.40英寸水平间隙。

    What is the product warranty for Master Lock Safe Space Portable and Wall-Mount Bluetooth Lock Boxes?

    Category: Bluetooth Lock Boxes for Personal Use

    答:

    玛斯特锁Safe Space蓝牙保险箱提供一(1)年有限保修。访问masterlock.com了解完整的保修详情。