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挂锁支持

玛斯特锁 Vault Enterprise

玛斯特锁Vault Enterprise系统是针对拥有多个锁具和用户的企业和用户的平台。本版块的支持信息针对玛斯特锁Vault Enterprise应用以及蓝色应用程序可识别的网络界面。

常见问题

    Can I unlock the padlock without the app?

    Category: Bluetooth Padlocks for Business

    答:

    只有当您想使用蓝牙智能设备开锁时才需要该应用程序。您可以在不使用应用程序的情况下,通过在锁具键盘上输入初始密码、临时代码或备份玛斯特密码来开锁。

    How long will the 4401 series battery last when using the Master Lock Vault Enterprise platform?

    Category: Bluetooth Padlocks for Business

    答:

    The 4401 series battery should last 5 years in Touch Unlock Mode with regular use.

    Can I unlock the padlock without the Master Lock Vault Enterprise app?

    Category: Bluetooth Padlocks for Business

    答:

    只有当您想使用蓝牙智能设备开锁时才需要该应用程序。您可以在不使用应用程序的情况下,通过在锁具键盘上输入初始密码或目前的临时密码来开锁。

    Are these locks susceptible to Bluetooth "hacking"?

    Category: Bluetooth Padlocks for Business

    答:

    玛斯特锁利用蓝牙智能技术在锁具和移动设备之间实现无线通信。这类锁具和保险箱经过特别设计,能够防范一些其他蓝牙产品所面临的蓝牙黑客威胁。为达到最佳安全性,我们采用了强大的军用级认证和加密机制,基于NIST推荐和FIPS认证的成熟算法,以遏制与蓝牙技术相关的嗅探、重放和篡改攻击。这些机制定期接受独立安全专业人士的审核。

    How many locks can I add to my Master Lock Vault Enterprise account?

    Category: Bluetooth Padlocks for Business

    答:

    玛斯特锁Vault Enterprise机构账户中可以添加的锁具和保险箱数量目前暂无限制。

    如果锁的电池失效了怎么办?

    Category: Bluetooth Padlocks for Business

    答:

    如果电池在锁处于闭合状态时失效,可以使用外部电池进行解锁。请参阅使用外部电池解锁

    What if my phone's Bluetooth isn't working?

    Category: Bluetooth Padlocks for Business

    答:

    确保您的手机电量充足。在手机的设置中,确保蓝牙已启用。如果您无法打开蓝牙,请尝试重新启动手机,并重新启动应用程序。

    What if my Guest does not have a Bluetooth enabled device?

    Category: Bluetooth Padlocks for Business

    答:

    您的访客可通过在锁具的密码键盘上输入手动代码开锁,无需使用蓝牙设备。

    应用下载/设备兼容性

    Category: Bluetooth Padlocks for Business

    答:

    下载应用程序

    玛斯特锁Vault应用分为eLocks和Enterprise两个版本,请务必下载正确的版本。

    在苹果应用商店下载 Google Play上的安卓应用

    可兼容设备

    智能蓝牙挂锁设计用于符合蓝牙v4.0(或以上)规范的设备,具备与智能蓝牙外设进行通信的功能。目前支持iOS和Android平台。

    iOS版本:10或更高版本。设备:6或更高版本。
    Android版本:5或更高版本。设备:各种类型。
    网络管理:Chrome、Safari、Firefox、Internet Explorer (Edge)。

    您可在手机设置中更改设备的操作系统版本。

    Where can I find the activation code for my Master Lock Bluetooth padlock?

    Category: Support for Bluetooth Padlocks

    答:

    The activation code is on the instruction sheet included in the lock’s packaging.

    1. Remove the lock from the packaging by cutting the two plastic ribs behind the shackle.
    2. 取出锁钩后面的折叠说明书。
    3. You can find the activation code in the top left corner of the instruction sheet.

    If you have lost the instructions, please visit a Master Lock distributor or retailer with your lock box.

    You can ask them to contact Master Lock for the activation code using the ID that is engraved on the back of your lock box.

    US and Canadian distributors can call 866-760-1936.

    How do I revoke access to a User in Master Lock Vault Enterprise?

    Category: Bluetooth Padlocks for Business

    答:

    管理员可通过网络界面禁用或删除用户。

    What if my phone is lost or stolen when using the Master Lock Vault Enterprise platform?

    Category: Bluetooth Padlocks for Business

    答:

    请尽快联系您的管理员。从网络界面重置密码,或请求管理员向您发送新密码。

    我的锁无法锁上了,应该怎么办?

    Category: Bluetooth Padlocks for Business

    答:

    如果锁钩被扣上后又被迅速打开,电机可能来不及上锁。点击锁具键盘上的任意键,看到绿灯亮起后,再把锁关上,上锁成功后蓝灯会亮起。

    能否更新锁具的固件?

    Category: Bluetooth Padlocks for Business

    答:

    可以,当您的锁发布了固件更新时,您可以进行更新。每当有更新发布时,应用程序会向您推送通知。您也可以进入“About This Lock”页面的锁具设置菜单,手动检查固件更新。

    My 4401 outdoor lock lights green but the lock won't unlock. How do I unlock it using the Master Lock Vault Enterprise platform?

    Category: Bluetooth Padlocks for Business

    答:

    如果使用蓝牙凭证,请用力将金属锁钩压进锁体,保证机械准确啮合。然后,按下锁具上的任意键,此时蓝灯亮起,可以解锁并正常使用。如果您尝试用键盘输入方向型手动代码解锁,用力将金属锁钩压进锁体,保证机械正确啮合。然后,在键盘上输入手动代码。此时蓝灯亮起,可解锁并正常使用。

    Are Master Lock Bluetooth & biometric padlocks made for outdoor use?

    Category: Support for Bluetooth Padlocks

    答:

    The 4401DLH and 6400 Series Bluetooth Padlocks and the 4901DLH Biometric Padlock are designed for outdoor use.

    My Master Lock Bluetooth padlock buttons have frozen and I cannot operate it. What should I do?

    Category: Support for Bluetooth Padlocks

    答:

    Hold a gloved hand over the lock for a few moments to melt any ice that got into the button. After the ice melts the lock should function as normal.

    What phones are the padlocks compatible with?

    Category: Bluetooth Padlocks for Business

    答:

    可兼容设备

    智能蓝牙挂锁设计用于符合蓝牙v4.0(或以上)规范的设备,具备与智能蓝牙外设进行通信的功能。目前支持iOS和Android平台。

    iOS版本:10或更高版本。设备:6或更高版本。
    Android版本:5或更高版本。设备:各种类型。
    网络管理:Chrome、Safari、Firefox、Internet Explorer (Edge)。

    您可在手机设置中更改设备的操作系统版本。

    How long does the battery last on my Master Lock Bluetooth padlock and what should I do if the battery dies?

    Category: Support for Bluetooth Padlocks

    答:

    With normal usage, your lock box’s battery should last 2 years.

    The 4400 uses a CR2450 lithium button cell battery. This battery should last about 2 years with regular use.

    The 4401 uses a CR2 lithium photo battery. This battery should last 5 years with regular use.

    If the battery in your 4401 padlock dies while the lock is locked, use an external battery to operate the lock.

    1. Find the battery jump contacts on the bottom of the lock box.
    2. Hold a new 9-volt battery in place and use your phone to unlock the lock. You can also enter the access code on the keypad.
    3. After opening the lock box, install a new battery.

    --

    If the battery in your 4400 padlock dies while the lock is locked, use a CR2450 battery (the same as inside the lock) to operate the lock.

    1. Hold a new CR2450 battery in the slot with the positive (+) side of the battery facing the front of the lock.
    2. While holding the battery in place, with the authorized mobile device within range of lock, press any keypad button on the lock (if in Wake mode.) If lock does not unlock, enter the Primary Code on the lock keypad.
    3. When unlocked, pull out the battery drawer & install a new CR2430 battery.

    Why do I need a Master Lock Vault account to register my lock?

    Category: Bluetooth Padlocks for Business

    答:

    玛斯特锁Vault帐户可确保用户登录凭据的安全,并为玛斯特锁Vault应用程序提供更多功能和便利。

    Why can't I open the battery drawer/door to replace the battery?

    Category: Bluetooth Padlocks for Business

    答:

    为了防止电池被盗窃或破坏,4400系列的电池盒及4401系列的电池盖只有在锁具处于未上锁位置时才能打开。4400系列的电池盒只能在锁具处于已上锁位置时才能拉出一部分,以便外部电池能够接触到跨接触点。

    Where can I find the Master Lock Vault Enterprise app?

    Category: Bluetooth Padlocks for Business

    答:

    该应用程序可通过Apple App Store和Google Play Store下载。点击下方或在应用商店中搜索“Master Lock Vault Enterprise”。玛斯特锁Vault应用程序有两个版本,请确保下载Enterprise版本。


    在苹果应用商店下载 Google Play上的安卓应用

    What battery does the 4401 series use?

    Category: Bluetooth Padlocks for Business

    答:

    4401系列配有一块安装好的CR2锂电池。

    How do I update the firmware on my Bluetooth Padlock when using the Master Lock Vault Enterprise platform?

    Category: Bluetooth Padlocks for Business

    答:

    该应用程序将通知您必须进行固件升级。您必须在固件升级的整个过程中保持处于锁具的蓝牙范围内。选择OK并允许应用升级固件。固件升级完成后,应用程序将进行升级。

    I replaced the battery in my lock. Why does the app still show the low battery icon?

    Category: Bluetooth Padlocks for Business

    答:

    安装新电池后,应用程序与锁之间会进行通信,因此应用程序中不会再显示低电量图标。但是,室内挂锁(4400)上的黄色LED灯需要2至24小时后才会熄灭,室外挂锁(4401)上的黄色LED灯需要2至72小时后才会熄灭。

    How do I find the Master Lock Vault Enterprise Activation Code in the packaging?

    Category: Bluetooth Padlocks for Business

    答:

    激活码可在锁具包装盒中的说明书中找到。

    Why does my Bluetooth Padlock not seem to be functioning properly?

    Category: Bluetooth Padlocks for Business

    答:

    请检查挂锁或保险箱的固件是否更新到最新版本:

    1. 登录您的玛斯特锁Vault eLocks账户
    2. 从“锁具列表”中选择您的锁具
    3. 选择“管理锁具”
    4. 选择右上角的齿轮图标
    5. 选择“About this Lock”(关于此挂锁)
    6. 如果固件可以升级,那么您将看到“There is a firmware update available!”(固件可升级!)的消息
    7. 按下“Download and Install”(下载并安装)按钮
    8. 按下“Install Update”(安装更新)按钮
    9. 请确保安装更新时锁具处于活动状态,并在2英尺范围内
    10. 更新成功完成后您将收到通知

     

    What if my phone battery dies when using the Master Lock Vault Enterprise platform?

    Category: Bluetooth Padlocks for Business

    答:

    如果手机没电了,那么可通过蓝牙或在锁具键盘上输入初始密码对锁具或保险箱进行开锁。

    How do I replace the battery on my Master Lock Bluetooth Padlock?

    Category: Support for Bluetooth Padlocks

    答:

    The lock lights yellow to indicate that the battery is low. When the battery is low, you can install a new CR2450 battery in the model 4400 and a CR2 battery in the model 4401. With model 6400 you can install a new CR123A battery. Please note that it can take up to 72 hours for the yellow LED to turn off after replacing the battery.

    To replace the battery on your Master Lock 4400 Bluetooth padlock:

    1. Unlock & open the lock.
    2. Pull out the battery door on the bottom of the lock. Remove the old battery.
    3. Install a new CR2450 battery with the positive side (+) facing the back of the lock.
    4. Close the battery drawer & re-lock the lock.

    To replace the battery on your Master Lock 4401 Bluetooth padlock:

    1. Unlock & open the lock.
    2. Remove the bottom rubber covering.
    3. Pull out the battery door on the back of the lock. Remove the old battery.
    4. Install a new CR2 battery with the positive side (+) facing the back of the lock.
    5. Close the battery drawer & re-lock the lock.

    To replace the battery on your Master Lock 6400 Bluetooth padlock:

    1. Use a flat head screwdriver to open the battery compartment on the bottom of the padlock. See the manual for more information.
    2. Remove the old battery.
    3. Install a new CR123A battery with positive and negative sides facing the proper direction.
    4. Close the battery drawer & tighten the screws.

    User Manual
    Complete 4400 / 4401 Bluetooth Lock Manual (PDF)

    Complete 6400 Bluetooth Lock Manual (PDF)

    What is the size and clearance of the 4401 series shackle?

    Category: Bluetooth Padlocks for Business

    答:

    4401系列DLH型锁钩的直径为36英寸,提供2英寸垂直间隙和7/8英寸水平间隙。

    应用程序在哪里?

    Category: Bluetooth Padlocks for Business

    答:

    该应用程序可在苹果应用商店和Google Play商店下载。点击下方或在应用商店中搜索“Master Lock Vault eLocks”。


    在苹果应用商店下载 Google Play上的安卓应用

    What battery does the 4400 series use?

    Category: Bluetooth Padlocks for Business

    答:

    4400系列配有一块安装好的CR2450锂离子纽扣电池。

    如果手机电池没电了怎么办?

    Category: Bluetooth Padlocks for Business

    答:

    如果手机电池电量耗尽,可以在锁具键盘上输入主密码、当前的临时密码或备份主密码来解锁锁具或锁盒。

    What is the size and clearance of the 4400 series shackle?

    Category: Bluetooth Padlocks for Business

    答:

    4400系列锁钩的直径为281英寸,提供7/8英寸垂直间隙和13/16英寸水平间隙。