常见问题
- 剪开包装正面、锁钩后面的两根塑料凸条,将锁从包装里取出。
- 取出锁钩后面的折叠说明书。
- 找到说明书左上角的激活码,并按照说明将其输入应用。
- 剪开包装正面、锁钩后面的两根塑料凸条,将锁从包装里取出。
- 取出锁钩后面的折叠说明书。
- 找到说明书左上角的激活码,并按照说明将其输入应用。
我可以不用应用程序来解锁挂锁吗?
Category: Bluetooth Padlocks for Personal Use
只有当您想使用蓝牙智能设备开锁时才需要该应用程序。您可以在不使用应用程序的情况下,通过在锁具键盘上输入初始密码、临时代码或备份玛斯特密码来开锁。
What phones are compatible with Master Lock Bluetooth lock boxes?
Category: Bluetooth Lock Boxes for Personal Use
玛斯特锁Safe Space蓝牙保险箱旨在配合根据蓝牙v4.0(或以上)规范设计且具备与智能蓝牙外设进行通信的功能的设备使用。目前支持iOS和Android平台。请参阅兼容设备。
如何获取蓝牙4400或4401挂锁的激活码?
Category: Bluetooth Padlocks for Personal Use
To obtain the Activation Code for the Bluetooth 4400 or 4401 padlock, follow these steps:
如果锁的电池失效了怎么办?
Category: Bluetooth Padlocks for Personal Use
If the lock battery dies while the lock is closed, it can be unlocked using an external battery.
我的4401户外锁具亮了绿灯,但仍然无法开锁。应该怎么办?
Category: Bluetooth Padlocks for Personal Use
If the lock is in Wake mode, push the top of the metal shackle firmly down into the lock body to ensure proper mechanical engagement. Then, press any button on the lock and it should light blue and unlock, resuming normal operation.
If the lock is in Wake + Tap mode, push the top of the metal shackle firmly down into the lock body to ensure proper mechanical engagement. Then, press any button on the lock and it should light blue, then App should display the unlock button, resuming normal operation.
如果您尝试用键盘输入方向型手动代码解锁,用力将金属锁钩压进锁体,保证机械正确啮合。然后,在键盘上输入手动代码。此时蓝灯亮起,可解锁并正常使用。
What if my Guest does not have a Bluetooth enabled device?
Category: Bluetooth Padlocks for Personal Use
您的访客可通过在锁具的密码键盘上输入手动代码开锁,无需使用蓝牙设备。
4401系列的电池能使用多久?
Category: Bluetooth Padlocks for Personal Use
4401系列的电池在正常使用的情况下,触摸解锁模式为5年,滑动解锁模式为2年。
Is it possible to update the firmware on the lock or lock box?
Category: Bluetooth Padlocks for Personal Use
How do I revoke access to a Guest?
Category: Bluetooth Padlocks for Personal Use
Are these locks or lock boxes susceptible to Bluetooth hacking?
Category: Bluetooth Padlocks for Personal Use
Master Lock utilizes Bluetooth Smart technology to facilitate wireless communication between locks and mobile devices. These locks and lock boxes are designed in a way that prevents the threat of Bluetooth hacking that exists with some other Bluetooth products. To provide leading-edge security, we employ robust, military-grade authentication and encryption mechanisms built upon proven, NIST recommended and FIPS approved algorithms to deter sniffing, replay and manipulation attempts that Bluetooth technology has been associated with. These mechanisms are regularly audited by independent security professionals.
My Master Lock Bluetooth padlock will not relock. What should I do?
Category: Support for Bluetooth Padlocks
Make sure no external debris can be seen in the shackle locking mechanism or shackle opening. Clear away any debris as necessary.
Ensure the shackle is fully inserted into the lock body in the closed position. Try re-opening your lock with your mobile app or numeric code. If the green light is given, do not pull up on the shackle as you'll want the lock to reengage and lock itself. After the green light and clicking noise has ceased, the padlock should now be locked and able to open and close as normal.
How many locks can I add to my Master Lock Vault Home account?
Category: Bluetooth Padlocks for Personal Use
The Master Lock Vault Home is best for users with 10 locks or less. The Master Lock Vault Enterprise program has been designed for businesses and organizations that use more than 10 locks and Master Lock suggested upgrading to the Enterprise system to maximize the experience when using higher numbers of locks.
Why do I need a Master Lock Vault account to register my lock?
Category: Bluetooth Padlocks for Personal Use
A Master Lock Vault Home account ensures user credentials are securely deployed and provides enhanced functionality and convenience to the Master Lock Vault Home app.
如果我手机的蓝牙无法使用怎么办?
Category: Bluetooth Padlocks for Personal Use
确保您的手机电量充足。在手机的设置中,确保蓝牙已启用。如果您无法打开蓝牙,请尝试重新启动手机,并重新启动应用程序。
Can the 4400 series be used outdoors?
Category: Bluetooth Padlocks for Personal Use
The 4400 series is not designed to withstand outdoor environments.
锁具和锁盒兼容哪些手机?
Category: Bluetooth Padlocks for Personal Use
我的4401DLH户外锁具上的按键结冰失灵了,应该怎么办?
Category: Bluetooth Padlocks for Personal Use
如果键盘上的水气结冰导致按键失灵,我们建议您把它放在手中片刻捂热,冰融化后键盘即可正常使用。
如何在包装中找到激活码?
Category: Bluetooth Padlocks for Personal Use
在锁具包装里随附的说明书中找到锁具的激活码:
Can the 4401 series be used outdoors?
Category: Bluetooth Padlocks for Personal Use
The 4401 series is designed for outdoor use. It features a full 2-piece injection molded body cover, elastomer shackle seals and weather protected internal components.
为什么我无法打开电池盒/盖进行电池更换?
Category: Bluetooth Padlocks for Personal Use
为防止电池被盗窃或破坏,4400系列的电池盒和4401系列的电池盖只能在锁具处于解锁位置时打开。4400系列电池盒只能在锁具处于锁闭位置的时拉出一部分,以便外部电池连接跨接触点。
4400系列的电池能使用多久?
Category: Bluetooth Padlocks for Personal Use
4400系列的电池在正常使用的情况下,触摸解锁模式至少为2年,滑动解锁模式至少为4个月。
What is the Product Warranty for the Master Lock Bluetooth padlocks and Bluetooth Safe Space lock boxes?
Category: Bluetooth Padlocks for Personal Use
What battery does the 4401 series use?
Category: Bluetooth Padlocks for Personal Use
4401系列配有一块安装好的CR2锂电池。
应用下载/设备兼容性
Category: Bluetooth Padlocks for Personal Use
下载应用程序
There are two Master Lock Vault Apps, Home version and Enterprise version, please make sure you download the correct version.
可兼容设备
智能蓝牙挂锁设计用于符合蓝牙v4.0(或以上)规范的设备,具备与智能蓝牙外设进行通信的功能。目前支持iOS和Android平台。
iOS版本:10或更高版本。设备:6或更高版本。
Android版本:5或更高版本。设备:各种类型。
网络管理:Chrome、Safari、Firefox、Internet Explorer (Edge)。
您可在手机设置中更改设备的操作系统版本。
如果手机电池没电了怎么办?
Category: Bluetooth Padlocks for Personal Use
如果手机电池电量耗尽,可以在锁具键盘上输入主密码、当前的临时密码或备份主密码来解锁锁具或锁盒。
我已更换锁具中的电池。为什么应用仍然显示低电量图标?
Category: Bluetooth Padlocks for Personal Use
安装新电池后,应用程序与锁之间会进行通信,因此应用程序中不会再显示低电量图标。但是,室内挂锁(4400)上的黄色LED灯需要2至24小时后才会熄灭,室外挂锁(4401)上的黄色LED灯需要2至72小时后才会熄灭。
Are these locks or lock boxes susceptible to Bluetooth “hacking”?
Category: Bluetooth Padlocks for Personal Use
Master Lock utilizes Bluetooth Smart technology to facilitate wireless communication between locks and mobile devices. These locks and lock boxes are designed in a way that prevents the threat of Bluetooth hacking that exists with some other Bluetooth products. To provide leading-edge security, we employ robust, military-grade authentication and encryption mechanisms built upon proven, NIST recommended and FIPS approved algorithms to deter sniffing, replay and manipulation attempts that Bluetooth technology has been associated with. These mechanisms are regularly audited by independent security professionals.
Why do I need a Master Lock Vault account to register my lock or lock box?
Category: Bluetooth Padlocks for Personal Use
应用程序在哪里?
Category: Bluetooth Padlocks for Personal Use
What battery does the 4400 series use?
Category: Bluetooth Padlocks for Personal Use
4400系列配有一块安装好的CR2450锂离子纽扣电池。
I replaced the battery in my lock or lock box. Why does the lock LED still light yellow?
Category: Bluetooth Padlocks for Personal Use
What is the size and clearance of the 4401 series shackle?
Category: Bluetooth Padlocks for Personal Use
The 4401 series DLH model shackle is .36 inches in diameter and offers 2 inch vertical clearance and 7/8 inch horizontal clearance.
What is the size and clearance of the 4400 series shackle?
Category: Bluetooth Padlocks for Personal Use
The 4400 series shackle is .281 inches in diameter and offers 7/8 inch vertical clearance and 13/16 inches horizontal clearance.